Last updated on May 5th 2023
Tiffin Box believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
Welcome to our website. If you continue to browse and use this website you are agreeing to
comply with and be bound by the following terms and conditions of use, which together with
our privacy policy govern Tiffin Box''s relationship with you in relation to this website.
The term 'Tiffin Box' or 'us' or 'we' refers to the owner of the website whose
registered/operational office is Shop no. 5. 32/22, Nyanappanahalli main road begur hobli
bangaluru 68 Bengaluru KARNATAKA 560068. The term 'you' refers to the user or viewer
of our website.
The use of this website is subject to the following terms of use:
- Cancellations will be considered only if the request is made immediately after placing
the order. However, the cancellation request may not be entertained if the orders have
been communicated to the vendors/merchants and they have initiated the process of
shipping them.
- Tiffin Box does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes
that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our
Customer Service team. The request will, however, be entertained once the merchant
has checked and determined the same at his own end. This should be reported within
7 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within 7 days of
receiving the product. The Customer Service Team after looking into your complaint
will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
- In case of any Refunds approved by the Tiffin Box, it’ll take 3-5 days for the refund
to be processed to the end customer.